Mission Statement
As a specialized orthodontic team we would like you to know that quality service to you is the purpose for our existence. We have dedicated ourselves to uniquely treating you with T.L.C.
T stands for TENDER TOUCH. We desire that your orthodontic correction is carried out in a warm gentle and fun-filled experience.
L stands for LOVING ENVIRONMENT that creates life-long relationships. It is our desire to know you as a person and establish a meaningful friendship.
C stands for CARE.
1) That you will receive quality and excellence of CARE.
2) That you will be educated and learn how to take CARE of your new healthy smile for life.
3) That you will know that above all else, we CARE about you. We desire that the total experience in our office will enhance your confidence and self-esteem which will enable you to become all that you can be.
This T.L.C. Mission Statement is our pledge to you that we will do all we can
do to make your orthodontic treatment a worthwhile and meaningful
experience.
Office Hours
Our regular business hours are:
Amarillo
Monday: 8:00 a.m. – 5:00 p.m.
Tuesday: 8:00 a.m. – 5:00 p.m. (1Doctor)
Wednesday: 8:00 a.m. – 5:00 p.m. (1 Doctor)
Thursday: 8:00 a.m. – 5:00 p.m. (Amarillo or Guymon: one day a month)
Satellite Offices – Pampa/Borger
Tuesday & Wednesday: 8:00 a.m. – 3:00 p.m. (1 Doctor)
**On Fridays, our Doctors and Staff are in meetings from 8:00 a.m. until 12:00 p.m.
These are the usual office hours; however, because of holidays and other circumstances, these times can periodically change. Please note that on most Tuesdays and Wednesdays, one doctor will stay in Amarillo and the other will travel to one of our other offices – Pampa, Borger or Guymon.
Please remember to sign in when you come to the office. You are then encouraged to brush your teeth at the tooth brushing station in the main treatment area prior to your appointment.
Referrals
An orthodontic practice, to a large extent, is based on referrals from the patients. Should you refer any of your friends to this practice, please let us know or have them tell us. We would like to thank you personally for such a kind gesture. It is one of the nicest compliments you can give an office.
Insurance
We are happy to cooperate with families who are covered by dental insurance. So you are fully aware of your policy and any limitations of the benefits provided, we ask that you read through your policy thoroughly.
Although your insurance company may base its allowances on a fixed fee schedule, it may not coincide with our customary fees. All of our patients, regardless of whether they have insurance or not, are charged the same customary fees for services rendered. Please be aware that insurance companies vary in their coverage and allowances. In addition, some companies are more prompt in their reimbursement than other companies.
Because we have no control in how quickly your insurance company will pay us for our services, we ask that you familiarize yourself with their reimbursement policy. In accordance to our policy, patients are expected to pay for services rendered and submit claims to your insurance company for reimbursement. You should be reimbursed by your insurance company according to the terms of your contract with them. It is our obligation to provide you with the necessary information initially to ensure you receive the reimbursements entitled to you. If in the future, your insurance company needs any additional information, we will be happy to provide you with that information. Please also remember to sign the blank that requires payments to be sent to the dentist.
We are committed to treating all of our patients’ accounts (insured or not) the same. We will provide you with an estimated fee along with your contract and payment schedule. We request that a down payment be paid at the start of treatment and the remainder be pain in monthly installments.
If you have any questions concerning our payment or insurance policies, please call our office at (806) 353-3593.
